Right of revocation for consumers

Consumers are defined as natural persons to the extent that the goods ordered by them cannot be associated with their commercial or self-employed professional activity.

Cancellation policy

Right of revocation
You are entitled to revoke the order within a cancellation period of two weeks (14 days) without further specifications of reasons in written form (e.g. letter, fax or email) or by returning the goods. The cancellation period starts on receipt of this indoctrination in written form, but not before the arrival of goods at the receiver. Concerning recurring deliveries of similar goods the cancellation period starts after receiving the first part-delivery. Regarding services, it does not begin before the conclusion of contract and altogether not before having discharged our duty of informing you according to article 246 § 2 in association with § 1 subparagraph 1 and 2 of the EGBGB (Introductory Act of the German Civil Code). Furthermore the period does not start before our duties are fulfilled according to § 312e subparagraph 1 referred to in sentence 1 connected with article 246 § 3 of the EGBGB. In order to maintain the cancellation period it is necessary to send back the goods or your revocation in time.
The revocation must be addressed to:

Pelzhaus Kreiten e.K.
Gereonsplatz 20-21
41747 Viersen

Consequences of revocation
In case of an effective revocation, any performance received by one party has to be returned to the respective other, as are benefits derived from such performance, e.g. interest. If the purchaser cannot return those performances in whole and if he/she only returns parts of them or if the purchaser can only return the received goods in a deteriorated state, he/she need to pay compensation for value if necessary. There is no obligation to pay compensation for value if the sole cause of deterioration of the goods received was the inspection of the respective goods as would have been possible in a retail shop. For the rest, the purchaser can avoid paying compensation for value, if he/she does not use the goods the way the purchaser uses his/her own property and refrains from doing anything that would curtail the value of the goods.  Goods which are capable of being send as a parcel have to be returned at our peril. The purchaser has to bear the costs of return. Goods which are not capable of being send as a parcel will be picked up at your home. In case of a revocation of performed services it may be that you have to pay the stipulated refunds for the time period until your revocation. Obligatory refunds of payments must be made within 30 days. The period starts after sending the revocation or after resending the goods.

Particular advice
Purchaser’s right of revocation shall expire prematurely if the contract has been completely fulfilled at the specific request of both parties before the purchaser has made use of his/her right of revocation.

Exclusion of revocation
The right of revocation does not apply to distance contracts for the delivery of goods that are made to the customer’s order or are clearly tailored to the customer’s personal requirements or which are not suitable for return due to their condition.

End of the cancellation policy

Please do not return goods without postage. We are happy to refund transport costs beforehand as far as we have to pay the costs and avoid impurities and damage to the goods. Please return the goods in their original packing including all standard accessory and all elements of the packing. If you do not possess the original packing any longer, please get a suitable packing to avoid damage in transit.